Soberminds® — Contact
Contact Soberminds®
One person runs this brand. If you have a question, a problem with an order, or just want to reach out — this is how.
Why Contact Soberminds® Directly
There is no support team, no chatbot, no ticket queue. Every message that comes through goes straight to the person who built this brand and still runs it day to day. That means responses take a little longer during busy stretches, but it also means the person answering actually knows what you are asking about — whether that is an order, a product question, or something about the Field Notes writing.
Before You Reach Out
Most sizing, shipping, and return questions are already answered on the FAQ page, which can save you the wait. If your question is not covered there or is specific to your order, email is still the fastest way through. If you need immediate crisis support rather than a product question, SAMHSA's National Helpline is available 24/7.
Best way to reach me. I read every message.
info@sobermindslifestyle.com
For faster responses.
Message us on WhatsApp
Follow the brand. DMs open.
@sobermindslifestyle
What Actually Happens After You Reach Out
No auto-reply pretending to be a real person, no runaround. Every message gets read, and every real question gets a real answer from the same person who designs the clothing and writes the Field Notes. If it is an order issue, having your order number ready speeds things up. If it is anything else, just say what is actually going on. That is the fastest way to get a useful response instead of a generic one.
Where Soberminds® Operates From
Everything is run from Cusco, Peru — design, writing, customer messages, all of it. That means time zones will not always line up perfectly with wherever you are, but it also means every response you get is coming from the same person, in the same place, doing the same work every day this brand has existed.
Following Along
Instagram is the fastest way to see new drops before anything hits the site officially, and DMs there get read just as carefully as email. If you have worn a piece and want it considered for the feed, that is also the easiest place to send it. No pressure either way — following along is optional, the clothing works fine without it.
Order Issues
For returns, exchanges, or damaged items — email us at info@sobermindslifestyle.com with your order number and we will sort it out. See our full Shipping & Returns policy.
We typically respond within 24–48 hours. Operating from Cusco, Peru — so time zones may vary.
Built from struggle. For the ones who move different.
— Mark, Soberminds®