Returns & Refund Policy
Effective Date: July 19, 2026
At Soberminds Lifestyle®, we want you to be confident in every purchase. Because many of our products are made to order, our return process differs slightly from traditional retail stores. This policy explains when returns, exchanges, replacements, and refunds are available for both physical and digital products.
Return Eligibility
Eligible physical products may be returned within 14 days of delivery.
To qualify for a return, the item must be:
- Unused and unworn
- Unwashed
- In its original condition
- Returned with original packaging whenever possible
Returns that do not meet these requirements may not qualify for a refund.
How to Start a Return
Before sending any item back, contact us at info@sobermindslifestyle.com.
Please include:
- Your name
- Your order number
- The item you’re returning
- The reason for the return
We’ll review your request and provide return instructions if your return is approved.
Please do not return merchandise without contacting us first.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, contact us within 14 days of delivery.
Email info@sobermindslifestyle.com with your order number and clear photos showing the issue.
Once reviewed, we’ll work with you to provide an appropriate replacement, refund, or other resolution.
Size Exchanges
If you ordered the wrong size, contact us within 14 days of delivery.
Items must be unworn and in original condition.
Because our apparel is made to order, customers are generally responsible for return shipping costs associated with size exchanges.
Non-Returnable Items
The following items are generally not eligible for return or refund:
- Digital downloads after delivery
- Gift cards
- Personalized or customized products
- Items marked as Final Sale
- Products showing signs of wear, washing, alteration, or misuse
Digital Products
Soberminds Field Guides and other digital products are delivered electronically immediately after successful payment unless otherwise noted.
Because digital products cannot be returned, purchases are generally non-refundable once access has been provided.
If you experience any issue downloading your purchase or receive the wrong digital file, contact us and we’ll make it right.
Refund Processing
Once an approved return has been received and inspected, we’ll notify you by email.
If approved, refunds are issued to your original payment method.
Please allow approximately 5–10 business days for your financial institution to process the refund.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are generally non-refundable.
Questions?
If you have questions regarding returns, exchanges, refunds, or your order, we’re here to help.
Email us at info@sobermindslifestyle.com.
We typically respond within 1–2 business days.
Soberminds Lifestyle®
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